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Brand Success Manager

Treet

Treet

Administration
San Francisco, CA, USA
Posted on Thursday, July 4, 2024

👋 About us

Treet is a venture-backed startup helping e-commerce brands grow responsibly through resale. The apparel resale market is projected to double in the next three years, reaching $350B worldwide by 2027; brands are leaving billions of revenue on the table and missing out on a powerful way to engage with their customers. With Treet, brands can launch their own resale experience in a matter of days, unlocking a new revenue stream, increasing customer loyalty, and reducing their carbon footprint.

👉 We launched Summer 2021 and power the resale experiences for 150+ brands (the majority of resale sites worldwide), including Girlfriend Collective, CUTS, Tentree, DÔEN, and ASRV. We have new brands joining every week. Check out our site (www.treet.co) for more info on Treet and the company we're building.

♻️ Our mission

The fashion industry is one of the biggest polluters worldwide. In order to reduce the massive amounts of waste, our mission is to ensure every item produced lives its longest life possible.

About you

💡 We're looking for a motivated, innovative, and enthusiastic Brand Success Manager to help our roster of brand partners launch successful resale programs and grow their business over time.

You would be our dream candidate if...

  • You have at least 1-2 years of customer success or account management experience in the software industry (experience with e-comm, fashion, or sustainability accounts preferred but not required).
  • You're a great writer and communicator. You truly enjoy connecting with people and building strategic customer relationships.
  • You’re a natural problem solver, and find joy in helping solve customer problems.
  • You're organized, data-driven, and are always thinking about how systems can be improved/scaled.
  • You’re able to stick to deadlines and motivate others to meet them too.
  • You want to help drive innovation in resale by working at the intersection of fashion, tech, and circularity.
  • You care about sustainability and believe in the power of secondhand shopping.

💻 About the role

  • Your core role will be ownership of brand relationships (post-sale) and bringing their resale experiences to life. You’ll oversee onboarding, go-to-market strategy, and long-term success for a multitude of brands.
  • You’ll partner with Treet’s engineering team and a diverse group of brand stakeholders, from CEOs to accountants, to bring each resale experience to life.
  • You’ll analyze sales data and share findings to proactively identify opportunities for our brands to grow and improve their business through resale.
  • You’ll report to the Director of Customer Success and work closely with the Sr. Customer Success manager to to build, evaluate, and streamline processes.
  • You’ll work cross-functionally within the Treet team to drive product adoption and help inform our product roadmap based on brand feedback.

🤲 Here’s what’s in it for you

  • Work with the fastest-growing player in branded resale, powering the majority of branded resale shops worldwide.
  • Our culture prioritizes you as a person first, employee second.
  • Support from world-class investors, including First Round Capital, Bling Capital, Matchstick, BAM Ventures, BBG Ventures, V1.VC, Techstars, Interlace Ventures, and Alante Capital.
  • Work with an incredibly kind, driven, and fun team with alums from Faire, Airbnb, AfterPay, ShipBob, Indiegogo, Yelp, and more.
  • Tons of great perks including health/dental/vision insurance, annual reTreets, commuter benefits, new MacBook, monthly Happy Hours, lunch stipend, resale shopping stipend each month, wellness stipend, Gympass, and more.

Please note this is a hybrid role with 3 days per week in our office located in the heart of downtown San Francisco, CA, near Union Square.