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BBG Ventures
BBG Ventures

Senior Shopkeeper, Brooklyn

The Sill

The Sill

United States
Posted on Friday, June 9, 2023

About The Sill: Biophilic design for the naturally curious.

We are the direct-to-consumer destination for plants and biophilic design. Our mission is to bring life to people and people to life, which includes fostering an environment of inclusion, resilience and growth for all. At The Sill, we offer new ways to infuse nature into as many everyday rituals as possible through biophilic design, increasing your connectivity to the natural world.

Role Description:

As a Senior Shopkeeper, you are a plant-impassioned, business-minded individual who has a desire to elevate the customer service experience in specialty retail and can work independently with strong attention to detail. You possess a real drive to grow and learn more in the areas of customer service, plant knowledge, and visual merchandising and/or lead in a specialized operations-focused role that will result in tighter in-shop efficiencies You love to meet like-minded plant enthusiasts as well as patiently teaching plant novices about all the amazing things The Sill has to offer. You are a leader on the Retail Shops Team and excited and capable of taking on specialized roles within your shop. You have a love for fast paced environments, you’re highly self-motivated and have the ability to maintain a positive, resilient attitude in the face of growth and change. You will be expected to work full time, 32+ hours/week.

Areas of Responsibility:

  • Actively contribute to meet monthly sales and customer conversion goals by navigating customer types, utilizing suggestive selling and sales tactics to drive KPIs (AOV, UPT, Conversion).
  • Deliver high-quality products and exceptional customer service to every customer, prioritizing Customer Happiness and the “Culture of Yes”
  • Liaise between customers and Customer Service when necessary, using proper company communication channels and navigating through difficult customer situations with ease.
  • Uphold The Sill’s Plant Expert Reputation, always showing a genuine interest in The Sill’s brand, its future and customers
  • Act as a community leader amongst the shop team; display a high level of understanding of the brand & mission and communicate it clearly to customers & employees.
  • Maintain a clean and orderly shop, adhering to all cleanliness and upkeep guidelines; coordinate and execute daily cleaning and visual merchandising tasks effectively and efficiently.
  • Develop expertise in various daily operational systems, training materials, and SOP’s (NetSuite, Shopify, Gmail account, phone, local delivery platforms, Asana, Slack, etc), processing transactions and responding to inter-company communication as needed
  • Exhibit expertise in operating the point of sale system, handling all transactions accurately, and navigating basic troubleshooting.
  • Understand and uphold merchandising and signage guidelines at all times, guiding all team members to do the same.
  • Work with a sense of urgency, always seeking to improve customer experience, shop cleanliness, visuals, and plant health.
  • Be the “plant expert” for the shop, building a holistic knowledge of The Sill’s product line and developing a working knowledge of all of The Sill’s plants and plant care.
  • Develop and maintain a master plant care schedule in partnership with shop management, delegating daily tasks and changing the schedule as needed.
  • Ensure the shop team is versed on all inventory handling controls and plant care practices/SOP’s. Conduct re-training in partnership with shop management as needed.
  • Follow all Visual Merchandising guidelines set forward by Retail Management and reinforced by Shop Manager.
  • Troubleshoot and resolve basic maintenance issues in relation to plumbing, electric, trash and recycling pick up, as well as other facility matters, escalating to Shop Management as needed.
  • Act as a responsible Key Holder, following all opening, closing and security procedures for The Sill Shops.

Salary Range:

$19-$21 per hour

Salary ranges for all of our positions are pre-determined on where the position is leveled within our growth path matrix. Salary ranges are reviewed during your first interview to ensure alignment.

Equal Employment Opportunity Statement

We are committed to creating a more diverse, inclusive and equitable world, starting here at The Sill and leading by example beyond the workplace.

Our intent is to build an environment where people are free to bring their fullest selves to their work. We celebrate diversity of age, race, traits historically associated with race, including, but not limited to: hair texture, hair type, and protective hairstyles, ethnicity, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition (including genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, citizenship status.

The Sill is dedicated to living out these principles in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

  • 2+ years of experience in a retail, hospitality, or customer service setting
  • Mastery in the areas of Customer Service and Plant Care
  • The ability to balance priorities, multi-task and deliver on daily expectations with limited supervision
  • Superb communication with customers and teammates
  • Desire to collaborate in a team based environment
  • Dedicated to providing excellent, on-brand customer service, contributing to a “Culture of Yes”
  • Must be detail-oriented
  • Ability to work in a fast-paced environment with a sense of urgency
  • Excellent organizational skills
  • Ability to receive constructive criticism and feedback and a willingness to learn and improve
  • Ability to maintain a positive, optimistic, empathetic attitude at all times – highly respectful of others.
  • Love of The Sill!

Schedule Requirements:

  • You must be available on weekends and some weekdays and nights
  • You must be available to work during heavy traffic sales (ex: Sidewalk Sale)
  • Available to work during retail black out periods during holidays like Thanksgiving, Christmas, Valentine’s Day, Mother’s Day, etc.
  • Company contribution to medical and dental
  • Company paid short term disability
  • Company paid life insurance
  • Paid time off
  • Company paid parental leave
  • Access to vision, 401k, long term disability and discounted gym memberships
  • Access to commuter benefits, HSA and other tax advantages