Our Customer is an employment-oriented online service that operates via websites and mobile apps. They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.

We are seeking a Workforce Operations Partner on a contract basis to help support our customer's business needs. This role is hybrid (3 days on-site and 2 days remote/week) in Sunnyvale, CA.

The organization is seeking a detail-driven, systems-savvy Contingent Workforce Operations Partner to support and elevate a global Contingent Workforce (CW) program. This role is responsible for driving operational excellence, ensuring data integrity across Workday and ServiceNow, streamlining end-to-end CW lifecycle processes, and partnering cross-functionally with the Managed Service Provider (MSP), HR, IT, and Finance teams to resolve escalations and ensure seamless program operations.

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Responsibilities

• Manage contingent workforce (CW) reporting, dashboards, and data accuracy across Workday and HelpIn
• Review and approve CW knowledge articles while maintaining content governance and completing annual audits
• Partner with cross-functional teams to support system configuration for CW onboarding, access setup, data maintenance, and offboarding
• Serve as the primary escalation point for CW provisioning issues, system discrepancies, and workflow breakdowns
• Oversee Standard Operating Procedure (SOP) updates and contribute to overall program governance
• Collaborate with cross-functional teams to resolve complex provisioning and access-related operational issues
• Review and approve small business Statements of Work (SOWs) and ensure compliance with CW processes
  
  

Skills And Qualifications

• Minimum of 3 years of experience with technical and workflow configuration in Workday and ServiceNow (HelpIn)
• Minimum of 3 years of experience using Microsoft O365, including Excel and PowerPoint
• Strong analytical skills with attention to data accuracy and reporting integrity
• Strong problem-solving skills with hands-on experience in troubleshooting system and workflow issues
• Ability to partner effectively across multiple teams and functions
• Strong documentation skills with experience creating and maintaining SOPs
  
  

Preferred Qualifications

• Experience with automation tools such as Copilot
• Experience with Cornerstone, LMS platforms, or other training tools
• 3 or more years of experience supporting contingent workforce programs in an operations environment
• 2-3 years of experience in project or program management
• Ability to identify and drive process improvement opportunities
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.