Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.

We are seeking a Customer Operations and Supply Chain Specialists on a contract basis who will support the Customer’s business needs. This role is remote, with in-office work once a month in Atlanta, GA.

The Customer Operations and Supply Chain Specialist serves as a single point of contact for customers, Shared Services, Sales, and Product Supply System (PSS) teams. This role manages both planned and unplanned sales activities that impact multiple orders and customers, and leads meetings with internal stakeholders as well as key customers.

Responsibilities include assessing complex issues, gathering and synthesizing input from stakeholders, collaborating to develop effective solutions, and communicating and implementing those solutions. The role also requires running SAP queries and leveraging reports to identify trends, troubleshoot issues, and uncover improvement opportunities.

In addition, this position supports project management efforts and leads cross-functional process improvement initiatives with both internal and external partners. Strong supply chain knowledge is essential, along with excellent problem-solving, communication, and customer service skills. The ability to prioritize work effectively, operate with a sense of urgency, and manage complexity independently while engaging with stakeholders at various levels is critical.

The Customer Operations and Supply Chain Specialist is also responsible for day-to-day customer service activities, including managing a high volume of inbound emails and prioritizing tasks to meet established performance metrics.

Responsibilities

• Manage planned activities and resolve issues impacting multiple orders or customers by determining solutions and executing changes
• Lead cross-functional meetings to resolve operational and customer-related issues
• Perform day-to-day customer service activities and manage escalated issues, service trends, and improvement opportunities
• Lead continuous improvement initiatives and project management efforts with cross-functional teams
• Analyze performance metrics and improve quality, speed, and operational capabilities to meet or exceed goals
• Manage high-volume promotional activities by ensuring end-to-end execution of customer requirements
• Execute daily customer order management activities, including order entry, expedited orders, order changes, pickups, credits, transportation issues, product adjustments, damaged or missing orders, inventory coordination, delivery scheduling, and order corrections
• Manage both planned activities, such as allocations, holiday schedules, new item implementations, warehouse openings or closures, item discontinuations, and system implementations
• Manage unplanned activities, including unplanned closures, redirects, capacity constraints, quality holds, order shortages, and aging inventory processes
• Investigate and validate customer claims, fines, and deductions, including transportation-related disputes
• Communicate and present information effectively to all levels of the organization
• Serve as the single point of contact for assigned customers and participate in customer meetings, internal forecast meetings, and sales meetings
• Identify and track customer issue trends and recommend process improvements for order management and partner workflows
• Partner with supply, planning, logistics, and transportation teams to resolve order flow challenges such as late deliveries, dwell time, and refused shipments
• Manage customer and internal stakeholder communications via phone and email while accurately tracking and resolving business needs
• Act as a liaison between internal teams and customers to process and communicate order changes and reschedule deliveries as needed
• Apply business knowledge and best practices to make timely decisions and resolve order issues to meet customer delivery expectations
• Work collaboratively and independently to resolve diverse escalations using strategic thinking and available resources
  
  

Skills And Qualifications

• High school diploma or GED equivalent
• At least 1 year of experience in a customer-facing role
• Strong customer service, relationship management, strategic thinking, and business communication skills
• Strong analytical, research, and problem-solving abilities with high attention to detail
• Sense of urgency with the ability to make timely and informed decisions
• Knowledge of supply chain, order management, and customer service processes
• Experience using CRM platforms, order management systems, and enterprise tools such as Microsoft Office applications
• Ability to perform accurately in a fast-paced, changing environment while meeting service-level agreements and deadlines
• Ability to communicate clearly, professionally, and persuasively with customers, peers, and leadership
• Commitment to continuous improvement and operational excellence
• Ability to manage competing priorities while aligning with organizational objectives
• Ability to work independently in a remote or telework environment with minimal supervision
  
  

Preferred Qualifications

• Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent experience
• 3 years of experience in a customer-facing role
• Three years of call center experience
• Experience collaborating closely with supply chain, order-to-cash, and external partners
• Experience with enterprise systems such as SAP, Salesforce, and customer service platforms
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.