Alibaba International Digital Commerce Group-Customs Operations Manager-Seoul
Operations · Full-time
Mexico City, Mexico
Posted on Nov 8, 2026
Key Responsibilities
Job Requirements
- Own the daily operations and management of import customs clearance for the Korea B2B general trade business, ensuring compliant and efficient customs processing.
- Handle clearance exceptions — including customs inspections, documentation issues, and HS/tariff classification disputes — and coordinate timely resolution with internal teams and external parties.
- Own the reconciliation of customs duties and VAT, ensuring tax data is accurate, verified, and settled on time.
- Manage the interface with Customs Providers (CPs / customs brokers), govern their service quality and turnaround time, and establish a performance evaluation mechanism.
- Build and continuously improve customs operations SOPs, optimizing clearance lead time and exception-handling efficiency.
- Partner with the HQ Customs team to respond to changes in Korean customs policy and regulation, and develop compliant response plans.
- 负责韩国B2B大贸业务进口清关的日常运营与管理，确保通关合规高效
- 处理清关异常情况，包括海关查验、单证问题、税则归类等，及时协调解决
- 负责关税及增值税的对账工作，确保税金数据准确、及时核对与结算
- 对接CP（清关代理/报关行），管理其服务质量与时效，建立考核评估机制
- 建立并完善关务运营SOP流程，优化清关时效与异常处理效率
- 协同总部关务团队，配合韩国海关政策变化，制定合规应对方案
Job Requirements
- 2+ years of experience in customs affairs or import/export operations, familiar with B2B general trade import clearance workflows.
- Working knowledge of Korean customs regulations and clearance procedures, with proven ability to handle clearance exceptions.
- Hands-on experience with tax reconciliation; able to independently handle financial verification of customs duties, VAT, and related items.
- Prior experience managing CPs / customs brokers, with solid vendor management and performance evaluation skills.
- Strong analytical and problem-solving skills; able to drive work independently in a fast-paced environment.
- Bilingual communication in Korean and Chinese is a plus. Holders of a Korean permanent residency (F-5) visa are preferred.
- 2年以上关务或进出口运营经验，熟悉B2B大贸进口清关流程
- 了解韩国海关法规与通关制度，具备清关异常处理能力
- 具备税金对账经验，能独立处理关税、增值税等财务核对工作
- 有CP/报关行对接管理经验，具备供应商管理与考核能力
- 较强的数据分析与问题解决能力，能在快节奏环境中独立推进工作
- 韩语/中文双语沟通能力者优先；持有韩国绿卡者优先