Responsibilities

I. Logistics Product Design & Operations

Lead the design and operations of cross-border and local-to-local logistics products for the Brazilian market, supporting GMV growth and user base expansion

Develop market-fit logistics service solutions (e.g., free shipping programs, delivery time guarantees) to improve user conversion and repeat purchase rates

Partner with the local sales team to design logistics support plans for major promotional events, ensuring peak fulfillment capacity

Establish a user feedback mechanism on logistics experience, driving continuous improvement in service quality and internal processes

II. Logistics Network Management

Manage the full lifecycle of logistics service providers in Brazil (couriers, last-mile delivery, warehousing) — including sourcing, negotiation, contracting, and day-to-day operations

Build an efficient and cost-effective delivery network to ensure logistics coverage across both core urban areas and remote regions

Establish a provider KPI monitoring system (delivery success rate, on-time delivery rate, damage rate, complaint rate, etc.) and drive continuous service improvement

III. Cost Control & Data Analysis

Regularly analyze logistics cost structures (line-haul transportation, warehousing, last-mile delivery), develop cost-reduction and efficiency-enhancement strategies, and ensure execution

Leverage data monitoring on key operational metrics (fulfillment lead time, exception rate, etc.) to identify bottlenecks and drive operational optimization

IV. Cross-functional Collaboration

Work closely with local business, customer service, and product teams in Brazil to resolve logistics-related issues and ensure a seamless user experience

岗位职责

一、物流产品设计与运营

• 负责巴西市场跨境及本地到本地（Local-to-Local）物流产品的设计与运营，支撑 GMV 增长与用户规模扩张
• 设计符合巴西市场特征的物流服务方案（如包邮策略、时效保障等），提升用户转化率与复购率
• 协同本地销售团队，制定大促活动的物流保障方案，确保峰值履约能力
• 建立用户物流体验反馈机制，持续驱动物流服务及内部流程优化
  
  

二、物流网络管理

• 负责巴西市场物流服务商（快递、末公里配送、仓储等）的引入、谈判、签约及日常运营管理
• 搭建高效、高性价比的配送网络，实现核心城市及偏远地区的物流时效覆盖
• 建立服务商 KPI 监控体系（妥投率、时效达成率、破损率、投诉率等），推动服务质量持续提升
  
  

三、成本管控与数据分析

• 定期拆解物流成本结构（干线运输、仓储、末公里配送等），制定降本增效策略并推动落地
• 通过数据监控（履约时效、异常率等关键指标）定位问题，驱动运营效率优化
  
  

四、跨团队协同

• 与巴西本地业务、客服、产品等团队紧密协作，高效解决物流相关问题，保障用户体验
  
  

Job Requirements

Basic Qualifications

Bachelor's degree or above, preferably in Logistics Management, Supply Chain, or Business Administration

3+ years of e-commerce logistics operations experience, with solid understanding of Brazil's local logistics ecosystem

Prior experience at a local e-commerce platform or in local e-commerce logistics management is preferred

Proficiency in Portuguese and English as working languages; Mandarin Chinese is a plus

Core Competencies

Project Management & Execution — Proven experience in independently managing projects, capable of leading logistics service optimization initiatives from solution design through to full implementation and closure

Market Insight & Industry Knowledge — Deep understanding of Brazil's e-commerce logistics landscape, with familiarity of major logistics service providers' capabilities and operational models

Commercial Negotiation & Vendor Management — Hands-on experience in contract negotiation, vendor onboarding and performance evaluation, and cost structure optimization

Data Analysis & Tool Proficiency — Data-driven mindset, skilled in using analytical tools (Excel / BI tools / AI-assisted analytics) for logistics operations analysis and decision support

Resilience & Emergency Response — Able to thrive in the fast-paced e-commerce environment, with strong capability to respond to and resolve unexpected logistics issues efficiently

基本要求：

本科及以上学历，物流管理、供应链、商业管理相关专业优先。

3年以上电商物流运营经验，熟悉巴西本地物流生态。

有本地电商平台或本地电商物流管理经验优先。

葡萄牙语和英语可作为工作语言，会中文优先考虑。

核心能力：

项目管理与推动力，具备独立项目管理经验，能够主导物流服务优化专项，从方案设计到落地闭环全程推动

市场洞察与行业认知，深入了解巴西电商物流市场格局，熟悉主流物流服务商的能力特点与运营模式

商务谈判与供应商管理，具备合同谈判、供应商准入与绩效考核、成本结构优化的实操经验

数据分析与工具应用，数据驱动思维，熟练运用数据分析工具（Excel / BI 工具 / AI 辅助分析等）进行物流运营分析与决策支持

抗压与应急响应，适应电商行业快节奏，具备突发物流问题的快速响应与高效处置能力