We are looking for a Senior Operations Associate to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Associate, Specialty Care role will be responsible for supporting new initiatives to grow the program and for driving our existing programs to scale. You’ll report into the Senior Operations Manager, Specialty Care. This is a full time position that is fully remote.

What you’ll do:

• Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams
• Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value
• Support cross-functional coordination and program management to ensure seamless execution of initiatives
• Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
• Assist with enablement materials and communication for cross-functional stakeholders
• Support analytical efforts related to ROI & cost analyses for the Specialty Care offering
• Partner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program

What success looks like:

• Collaborate with sales & customer success teams to grow the Specialty Care product & processes
• Support new initiatives for the development and growth of Specialty Care both externally and internally
• Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently

What you’ll bring:

• 4+ years of experience in operations, consulting, or project management
• 3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
• 3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus)
• Experience in a start-up environment is a plus
• You have solid analytical skills. Proficient in spreadsheets and comfortable with data analysis
• You are comfortable with navigating complex problems and ambiguous tasks
• You are proactive and have a high degree of ownership
• You are highly organized and have strong project management skills
• You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences

The target base salary range for this position is $75,000 - $110,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.