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Director of Communications

Spring Health

Spring Health

Marketing & Communications
Remote
Posted on Thursday, June 20, 2024

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are seeking an experienced and passionate storyteller with proven innovative communication strategy skills to join us as the Director of Communications and PR. Reporting to the VP of Brand Marketing, your role will be to increase brand awareness and drive growth. You’ll drive how Spring Health effectively communicates with different audiences, respond quickly and strategically to news and events, and manage multiple projects with competing deadlines. You’ll work cross-functionally to develop and execute communication strategies. A deep understanding of multi-stakeholder marketing and PR across both B2B and B2C frameworks is a must, along with a passion for mental health.

What you’ll be doing:

  • Develop and implement a comprehensive communications and PR strategy that aligns with our business goals and amplifies our mission.
  • Partner closely with our CMO and VP, Brand to ensure the stories we are leading in the category align with our brand objectives and move our category forward.
  • Identify key messages and narratives to position Spring Health as a leader in the mental health industry.
  • Foster relationships with media outlets, journalists, and influencers to increase brand visibility and thought leadership.
  • Support our ambitious GTM calendar and oversee the creation of press releases, articles, and media kits.
  • Monitor digital trends and leverage new platforms to enhance our online credibility and strength.
  • Anticipate and manage communications during crises, maintaining the company’s reputation and stakeholder trust.
  • Lead, mentor, and grow the communications/PR team.
  • Collaborate with cross-functional teams, including marketing, sales, and product development.

What success looks like in this role:

  • Aligning communications outcomes to overall marketing goals
  • Creating and maintaining compelling corporate messaging with key stakeholders across the business
  • Partnering with our agency to secure Tier 1 coverage and business press
  • Developing deep media relationships and strong internal partnerships across the business (e.g., executive spokespeople, HR, Product)
  • Building a communications function and strategy that ensures consistency of message and drives engagement across all audiences

What we expect from you:

  • Bachelor’s degree in Communications, Public Relations, Journalism, or related field preferred.
  • Experience in communications and/or public relations, with at least 2 years in a leadership role.
  • Proven track record in developing and executing successful communication strategies.
  • Strong network of media contacts and influencers.
  • Experience in the healthcare or mental health industry is preferred.
  • Proficient in digital communication tools and social media platforms.
  • Experience navigating challenges that may arise to support the business with a sense of urgency and confidentiality.
  • Excellent analytical skills: highly proficient in rapid situational assessments, drawing conclusions, and presenting insights for action.
  • Outstanding verbal and written communication skills, including the ability to present in meetings.
  • Strong project and time management skills and the ability to organize and assist team members in the prioritization of workload.
  • Self-motivated with critical attention to detail, highly collaborative, and uncompromising in delivering a best-in-class experience.
  • Demonstrated ability to effectively influence and manage high-performing teams and interact with individuals at all levels throughout the company.

The target base salary range for this position is $149,000 - $194,950, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.