We are looking for a Deal Desk Analyst to support our growing Revenue Effectiveness Team here at Spring Health! This individual will report directly to the Sr Director of Revenue Effectiveness, managing the Revenue Deal Desk function for both prospective and current customers. This role is responsible for calculating deal economics across a diverse spectrum of revenue streams, taking into account bundle and fee for service models, fixed & variable revenue, performance guarantees, and risk analysis. This individual will need to be proficient in cross-functional leadership, able to partner with different teams within the business including Sales, Customer Success, Product, Finance, and Legal to deliver high impact deal solutions & proposals that drive value for our customers and protect margin and delivery requirements for Spring Health.

What you’ll be doing:

• Manage Deal Desk Operations for both existing & prospective customers, with responsibility for ensuring all deals are structured within the parameters set in our Pricing & Packaging guidelines
• Own responsibility for driving Deal Desk key performance indicators, to include gross margin, turn-around, accuracy, and delivery goals
• Serve as an advisor to AEs and CSMs for deal economics, developing and proposing strategic plans for how to position pricing & packaging to prospects and customers that balance the need to win and retain business with gross margin protection.
• Develop and maintain ‘self-serve’ deal management tools (to include deal calculators, approval matrices, & exception request processes) that maximize efficiency and streamline deal operations
• Maintain a database of quantitative and qualitative deal decisions and provide robust reporting on trends and best practices
• Work cross-functionally with finance, with responsibility for communicating deal economics and recommendations that support sustainability
• Assist with initiatives to deliver further operational efficiencies in the Deal Desk process
• Maintain currency in industry-leading pricing & packaging models to best maximize value for our customers, while also maximizing deals structured to meet the goals of all cross-functional teams (Revenue, Legal, Member Growth, etc)

What we expect from you:

• Cross-Functional Leadership: Proficient in cross-functional leadership fundamentals and able to influence across the org to drive successful deal structuring
• Servant Minded Leadership: A belief that our success as a Revenue Effectiveness team is directly tied to the success of the larger Rev organization. Act in service of the Rev Org’s goals and best interest of our customers - operate as a force multiplier and enabler of mutual success
• Subject Matter Expertise: A working knowledge of our internal Pricing & Packaging guidelines as well as industry best practices, as well as typical deal structuring in the benefits and Healthcare space
• Relationship / Stakeholder Management Experience: The capacity to develop strong relationships with leaders across the Revenue organization, understand their desired outcomes and needs, and process them into solutions that drive measurable value and foster our stakeholders’ trust in the Revenue Effectiveness team. Able to not just serve the Revenue Org, but to earn a “seat at the table” and serve as a resource and advisor to leaders at all levels
• Project / Program Management Experience: The ability to turn desired outcomes into a tangible solution, complete with clear deliverables, action steps, item ownership, and timeline management
• Adaptability / Agility: As a new team within the Revenue Organization, the scope of what we own and the procedures we follow are still being defined. No two days will look the same, and all members of the team will be responsible for varying levels of project management, content design, and resource management. This competency captures the ability to stay open-minded, and prioritize initiatives, while contributing to the development of enduring operating procedures that keep the team efficient.
• 2-3 years of Deal Desk or Deal Operations functional experience (Deal Desk, Deal Strategy / Analysis)
• 2-3 years experience with Sales Enablement and deal operations tools and systems to include Salesforce, Looker, Guru, etc

The target salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes