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BBG Ventures
BBG Ventures

CareDriver Operations Sr. Specialist - Kansas City



Kansas City, MO, USA
Posted on Tuesday, January 30, 2024

Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 400 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.

Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day.

HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren’t being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between.

We’re a company with heart

Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company’s Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists.

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now operate across over 20 major markets and more than a dozen states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date.

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

CareDriver Operations

As a CareDriver Operations Specialist, you’ll be the driving force behind ensuring every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver. You’ll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You’ll work on the front lines to maintain a healthy supply of CareDrivers for a balanced marketplace by bringing on as many qualified, new CareDrivers to the platform as possible while doing everything you can to retain existing CareDrivers.You’ll ensure compliance to increase the readiness of CareDrivers and future CareDrivers to support demand in multiple markets. You may run onsite events with applicants to expedite application processing.

What You'll Do

  • Provide training or shadow opportunities for new hires
  • Complete quality checks and identify blockers and initiate process improvements
  • Run regular reports and audits as needed
  • Independently perform and adjudicate background checks for CareDrivers
  • Assist with market-specific vendor tasks
  • Assist with scheduling as it relates to the team’s tasks, hopeful, or CareDriver events
  • Assist with documentation as needed
  • Assist with special projects
  • Assist manager with tasks as needed

What you bring

  • 12-18 months of operations experience within associated roles
  • Intermediate/advanced Excel proficiency
  • Exceptional analytical, investigative, and organizational skills
  • Ability to work independently
  • Experience with Tableau is a plus
  • Someone motivated by our mission and who embodies our core values
  • Incredible follow-up skills; persistent but not pushy with applicants and CareDrivers
  • Goal-driven; will do whatever is necessary to hit supply targets
  • Be able to switch between tasks, software systems, and duties with speed and ease
  • Excellent communication skills- both internally and with applicants
  • Demonstrated ability to work independently and remotely
  • Ability to recognize and resolve problems before they arise and report trends to management
  • Familiarity with popular CRMs and ATSs- especially Kustomer and Fountain
  • Proficiency in Excel, Word, and Google Docs

** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, VA, UT, MI, WA**

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in is $22.00hr to $24.00hr. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.