Join Grayce as a Care Navigator – Redefining Care for Medicare Members

At Grayce, we believe navigating healthcare shouldn’t be so hard. That’s why we’re building a new kind of virtual care experience—focused on bringing clarity, compassion, and continuity to Medicare members and their circles of care.

We’re on a mission to simplify the complex, ensuring individuals and families can access the right support at the right time. Our work began with caregiving support for employees and their loved ones—now we’re extending that care to individuals on Medicare and the people who support them. We’re blending clinical expertise with whole-person care to help people manage health and social needs with less stress and greater confidence.

This is care, reimagined. And we’re looking for passionate, independent LCSWs to help us bring it to life.

As a Care Navigator, you’ll be part of a growing team that’s changing the way people experience care—providing telehealth-based support that bridges the gap between healthcare and everyday life. You’ll guide Medicare beneficiaries and their families through challenges like managing chronic and complex conditions, accessing community resources, and navigating mental health—all while working remotely with the flexibility and autonomy of an independent contractor.

How You’ll Make an Impact:

• Establish meaningful relationships with members and their families, grounded in empathy & trust

• Perform assessments and develop personalized care plans that address medical, emotional, and social needs

• Coordinate care across providers and systems, helping members receive the right care at the right time—whether that’s accessing community resources, navigating benefits, or supporting members as they navigate life with chronic conditions

• Document all interactions and recommendations with clarity and timeliness, supporting continuity of care and team collaboration

• Partner with Grayce’s interdisciplinary team of clinicians and care professionals to continually refine and strengthen our care model

What You Bring:

• Active LCSW license in good standing

• Specialization in care coordination, case management, or clinical advocacy—preferably serving Medicare or older adult populations. preference for individuals with demonstrated experience navigating care for individuals with complex and acute medical and behavioral health conditions

• A deep understanding of Medicare, social drivers of health, and complex care systems

• Exceptional communication and interpersonal skills, with a passion for serving aging adults and their caregivers

• Experience and comfort with using technology and telehealth platforms, and a readiness to adapt in a fast-evolving care environment

Why Join Grayce?

• Freedom to work on your terms – Set your own schedule and work remotely, all while making meaningful connections as an independent contractor

• Impact that matters – Change lives every day by supporting older adults and their loved ones through some of life’s toughest transitions

• A mission-driven community – Be part of a passionate team that lives its values. At Grayce, you’ll feel the connection, collaboration, and shared purpose

• Shape the future of care – Join us in reimagining what virtual care, social care management, and whole-person care can be—making care simpler, customized, and more accessible for those who rely on it

Join us in building a system that simplifies care and empowers people to live with dignity, health, and confidence.

Learn more about our mission, team, and services at www.withgrayce.com.

At Grayce, we prioritize transparency and candidate safety. We do not extend job offers without conducting interviews, and we will never request sensitive information such as bank details during the hiring process. All official communications will come from an @withgrayce.com email address. If you receive messages that seem suspicious or misrepresent Grayce, please notify us at people@withgrayce.com so we can take appropriate action.