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Collective Retreats

Collective Retreats

New York, NY, USA
Posted on Friday, June 7, 2024

Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings.

Collective Retreats is a new, meaningful, way to travel. We are a venture-back, fast growth hospitality company that concepts and operates asset-light resorts in the most iconic destinations. With a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors, Collected Retreats is committed to reshaping the luxury travel experience.

Collective Beliefs: A Life in Service to Others | The Power of Experiences | Happiness in Simplicity | Connection is Rare & Wonderful

Collective Qualities: Empathy | Courage | Honesty & Integrity | Humility & Optimism | Innovation & Continuous Improvement

Overview: Role

As the Maitre'D you will manage and maintain all aspects of our dining room operation. They will lead by example and creates an environment of hospitality and generosity throughout the space. You own issues and work collaboratively between the front and back of the house to find solutions and create memorable experiences for our guests. You enjoy building a sense of community with our guests and excel at bringing a positive attitude to our Retreat everyday.

You must be passionate about shaping and delivering our guests’ unique outdoor travel experience. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks and projects in a heavy customer-facing capacity

Responsibilities:

  • Oversee dining room operations and make it a warm and welcoming place
  • Ensure all guests have a exemplary experience
  • Actively take and process reservations
  • Answer incoming phone calls or questions about the dining room
  • Assist in coordinating the activities of the dining room: i.e. floorplans, server, sections, guest preferences
  • Be aware of service flow, dining timing, and adjust for each guest’s individual needs or preference
  • Assist in implementing and maintaining steps of service
  • Own and resolve guest concerns or complaints to the best of their ability

Desired Skills and Experience:

  • Minimum 3 years experience in similar position in luxury hospitality environment or top tier restaurant
  • ​​Previous supervisory responsibilities
  • Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Ability to maintain confidentiality of information.

Requirements for Employment:

    • Fluent in English
    • Authorized to work in the U.S.
    • Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
    • Must be willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)

Compensation & Perks:

    • Hourly Range: $24 - 27 per hour
    • Healthcare, including medical, dental and vision
    • Friends and Family rate at all Collective Retreat location

Collective Hotels & Retreats (CH&R) core belief is that life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. It is our responsibility to ensure that those experiences are created in an environment that is diverse, inclusive and equitable for all. We are committed to creating this environment for each other, our guests and our partners because we know that a sustainable and healthy environment is one that allows for access and opportunity for everyone.

Collective Retreats is committed to creating an accessible environment and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccomodations@collectiveretreats.com