Company Description

Carbon38 is a leading e-commerce destination specializing in performance fashion. With a focus on offering a curated selection of contemporary brands and exclusive collaborations, Carbon38 aims to blend activewear with luxurious style, empowering women to express their boldness through fashion.

Role Description

This is a full-time on-site Stock Manager/Keyholder role located in Southampton, NY. The Stock Manager/Keyholder will be responsible for day-to-day tasks related to communication with customers, driving retail sales, stock management, inventory control, and providing excellent customer service.

Key Responsibilities:

Customer Service

• Customer service: Assisting customers with inquiries, resolving complaints, and providing a positive shopping experience.

Store Operations

• Store opening/closing: Ensuring the store is secured and prepared for customers during opening hours and properly locked and secured after closing.
• Security: Operating and maintaining the security system (alarms, cameras) and ensuring the store is safe.
• Operational tasks: Overseeing the store's visual appearance, managing inventory, restocking shelves, and maintaining cleanliness.

Inventory Management:

• Tracking and Monitoring: Oversee and maintain accurate inventory records, including stock levels, aging analysis, and inventory turnover ratios.
• Stock Control: Implement and maintain inventory control procedures to ensure accurate inventory levels and minimize stockouts or overstocking.
• Inventory Audits: Conduct regular inventory audits to ensure accuracy and identify discrepancies.
• Inventory Optimization: Identify opportunities to optimize inventory levels, reduce costs, and improve efficiency.

Team Leadership:

• Staff Management: Lead and supervise inventory team members, including hiring, training, and performance management.
• Communication: Communicate effectively with staff and other departments to ensure smooth operations.

Other Duties:

• Problem-Solving: Address inventory-related issues and implement solutions to improve operations.
• Process Improvement: Identify and implement process improvements to enhance inventory management efficiency.
• Data Analysis: Analyze inventory data to identify trends and opportunities for improvement.

Qualifications

• Strong Product Knowledge and Communication skills

• Experience in Retail Sales and Customer Service

• Inventory Control and Inventory Management skills

• Experience in logistics or supply chain management

• Attention to detail and organizational skills

• Ability to work in a fast-paced environment

• Strong communication and problem-solving skills

• Previous experience in retail or e-commerce is a plus